Water Removal

Water removal is an emergency business. That’s why ServiceMaster of the Key City in Dubuque, Iowa is on call 24 hours a day, 7 days a week, 365 days a year.

Water Removal and Damage RestorationOur quick response to water removal reduces your suffering and saves money. Water damage claims increase substantially if prompt action is not taken to contain the damage.

The cleaning professionals at ServiceMaster of the Key City located in Dubuque County use advanced products, procedures, and equipment to assure the highest level of cleaning performance and protection for property and furnishings.

The process unfolds in six steps:

  1. Inspection and assessment
  2. Water removal
  3. Anti-microbial application
  4. Drying: air movement
  5. Drying: dehumidifying
  6. Drying: monitoring

Whenever water damages your home, speed and accuracy are essential to minimize any further damage. To restore your home to its pre-crisis condition, and avoid costly mishaps, it’s just as critical to select the most qualified team of professionals.

If you need water removal or have an emergency, please call 563-557-1488 or toll free 1-800-RESPOND (1-800-737-7663). We will be happy to assist you.

At ServiceMaster of the Key City in Dubuque, Iowa, we understand that any home emergency is stressful. From our technical expertise to our communication with you, we are dedicated to restoring peace of mind the same way we are dedicated to restoring homes.

Follow these steps to help keep the damage to a minimum, then call in the professionals:

What to do:

  • Damage from water and bacteria growth can begin within hours. Call for professional help.
  • Remove as much water as possible by mopping and blotting.
  • Remove wet area rugs or other floor coverings not permanently attached. Do not attempt to start removing your wall-to-wall carpet.
  • Lift draperies off the floor, loop through a coat hanger and place the hanger on the drapery rod.
  • Wipe furniture, prop up wet furniture cushions for even drying and place aluminum foil under furniture legs.
  • Move photos, paintings and art objects to a safe, dry location.
  • Do not remove books from shelves. Rather, pack them tightly to prevent warping of pages until a restoration professional can begin this specialized drying.
  • Open drawers, closet and cabinet doors to enhance drying.

What not to do:

  • Do not enter a room with standing water until electricity has been turned off.
  • Do not use a regular household vacuum to remove water.
  • Do not lift tacked-down carpet without professional help.
  • Do not use electrical appliances while on wet carpet or flooring.
  • Do not disturb visible mold.

Water Damage FAQ’s


Carpet Drying

Water Damage RestorationOne of the biggest problems with water disasters is its effect on carpets and floors. ServiceMaster of the Key City in Dubuque, Iowa understands these issues and provides fast, on-site carpet and wood floor drying.

Here’s what your ServiceMaster of the Key City located in Dubuque County professional considers when drying carpet:

  • Age and condition of carpet
    If a carpet is so old and is a better value to replace than attempt restoration, we’ll let you know what makes the best financial sense. ServiceMaster of the Key City uses industry resources to help determine the exact value of carpet.
  • Length of time carpet was exposed to water
  • Most carpets can withstand water for up to three days, but immediate response to your loss is critical. In most cases ServiceMaster of the Key City can be at your site within two to four hours.
  • Type of waterTypes of water affect the restoration process.
    • Clean water: Water from a clean source with no debris.
    • Grey water: Water that is not necessarily clean but is not hazardous (washing machine and dishwasher overflow, for example).
    • Black water: Sewage backup or runoff water. These losses are hazardous and should be handled with caution.
  • Water temperature
    The temperature of the water is important to consider. For example, a hot water heater with very warm water will affect the glue used to hold carpet fibers together.

Here’s what we consider when drying wood floors:

  • Wood floors are very sensitive, so proper drying is critical.
  • Wood naturally holds water—up to 10% depending on the type of floor.
  • Wood can absorb another 5% to 10% without showing any noticeable effects. Within a few days, however, floors that cannot hold the water any longer will expand, causing cupping or crowning. Both are very difficult to restore.
  • Emergency response is critical for any damage to wood floors.